Definitions that managers can share
Labor percent answers: are we spending too much of the sales dollar on labor? SPLH answers: did each labor hour produce enough sales?
Both need the same sales window and a clear rule for which hours count — scheduled, actual, or both in a side-by-side view.
- Labor % = labor dollars / sales
- SPLH = sales / labor hours
- Track scheduled vs actual hours separately
- Review by daypart and station when volume swings
How to review labor weekly
Start with the sales plan, then the schedule, then actual punches. The gap between scheduled and actual is often where overtime, early clock-ins, and coverage mistakes hide.
Pair the metrics with context: weather, events, catering, or a menu promotion can explain a temporary SPLH drop without meaning the schedule is broken.
Schedule design that protects both metrics
Build coverage by station and sales forecast, not by habit. Open shifts, time-off requests, and late changes need a controlled workflow or the published schedule becomes fiction.
When managers can see labor % and SPLH while building the week, they make better tradeoffs before the damage hits the P&L.
Systems that make labor review real
Spreadsheets can calculate the metrics. Owned scheduling and labor systems make them operational: PIN clock-in, timecards, emailed schedules, multi-location reporting, and manager accountability.